At Vigzon, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to make it right. Please review the policy below.
Returns
You can return most items within 14 days of receiving your order. To qualify for a return:
- The item must be unused, undamaged, and in original packaging.
- All tags, accessories, and documentation must be included.
- Proof of purchase (invoice or order confirmation) is required.
Note: Some items such as personal care products, downloadable goods, and gift cards are non-returnable for hygiene or digital delivery reasons.
How to Request a Return
- Contact us via WhatsApp: +1 213-754-3232 or email: [email protected].
- Share your order number, reason for return, and any photos if the item is defective or damaged.
- After approval, return instructions will be provided.
- Return shipping costs are the buyer’s responsibility unless the item is defective or wrong.
Refunds
Once your return is received and inspected:
- We’ll notify you about the status of your refund.
- Approved refunds are processed to your original payment method within 5–10 business days.
Delayed or missing refund?
Check with your bank or payment provider first. Still need help? Contact us.
Exchanges
We replace items only if they are defective or damaged. To request an exchange, contact us with details and images of the item.
Cancellations
Orders can be canceled within 12 hours of placement. After this period, cancellations may not be possible if the order is already processed or shipped.
Need Assistance?
📱 WhatsApp: +1 213-754-3232
📧 Email: [email protected]
💬 Live Chat: Available on Vigzon.com